Shipping Policies
At The Amino Source, we are committed to providing fast, reliable, and secure shipping for all of our products. Below, you will find details regarding our shipping process, available methods, and important information about delivery times and requirements.
1. Processing Times
Orders are typically processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed the following business day. You will receive a confirmation email once your order has been shipped, including tracking information.
2. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options to meet your needs. During checkout, you can select your preferred shipping method based on the options available for your location. Estimated delivery times are as follows:
Domestic (United States):
Standard Shipping: 3-5 business days
Expedited Shipping: 1-3 business days
International:
Standard International Shipping: 7-14 business days
Expedited International Shipping: 3-7 business days
Please note that delivery times are estimated and can vary depending on factors such as customs clearance for international orders, weather, and carrier delays.
3. Shipping Costs
Shipping costs are calculated based on the destination, shipping method selected, and the total weight of your order. The final shipping cost will be displayed at checkout before confirming your order.
4. International Shipping
We ship to most countries worldwide. However, it is the responsibility of the customer to be aware of and comply with their country's import laws regarding peptides. The Amino Source is not responsible for any customs fees, duties, taxes, or other charges incurred upon delivery. If your order is held or rejected by customs, we cannot issue refunds.
5. Tracking Your Order
All orders come with a tracking number, which will be emailed to you once the order has been shipped. You can track your order using the link provided in the email or directly through the carrier's website.
6. Lost or Stolen Packages
The Amino Source is not responsible for packages lost or stolen after delivery confirmation. We recommend ensuring that the shipping address provided is secure and accurate. If your tracking number indicates that your package was delivered but you have not received it, please contact the carrier directly for further assistance.
7. Incorrect Shipping Information
Please double-check your shipping information before finalizing your order. If you realize there is an error in your shipping address, contact us immediately at [Contact@TheAminoSource.com]. We will do our best to accommodate changes, but once an order is processed, we cannot guarantee that changes can be made. Any costs incurred due to incorrect shipping information will be the responsibility of the customer.
8. Returns Due to Shipping Issues
If a package is returned to us due to incorrect address information, refusal to pay duties or taxes, or failure to pick up the package from the postal service, we reserve the right to charge additional shipping fees to re-ship the order. In such cases, no refunds will be provided for the original shipping costs.
9. Shipping Restrictions
Due to legal restrictions, we may not be able to ship certain products to specific countries. If your country has restrictions on importing peptides, please check with local customs before placing your order. The Amino Source reserves the right to cancel and refund orders that cannot be shipped to your location.
10. Contact Us
If you have any questions about our shipping policies or need assistance with your order, please email us at [Contact@TheAminoSource.com]. Our customer service team is available Monday through Friday from 9 AM to 5 PM CST.